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Need Help? Call or text on 022 187 1077

Customer Service

  • Shipping & Delivery

    Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock. We do not guarantee supply of any item listed on the website. On the odd occasion your item is out of stock we will contact you personally with options.

    We use Fastway and Post Haste Couriers or New Zealand Post for shipping to deliver your order. My Angel has offers FREE SHIPPING (within NZ) so you can purchase with confidence. My Angel couriers NZ residential, business and rural delivery (RD) addresses (not PO Box). Please note that rural delivery can take up to a week from time of dispatch. For time sensitive orders please contact us.

    Freight costs quoted for delivery within New Zealand or Australia and selected other countries are automatically added to your online order at the checkout. International orders, other than Australia, may incur extra delivery charges, please enquire for a delivery quote. At this stage Australia is free for standard airmail shipping (non tracked) or $35 tracked courier and UK and USA NZD$25 for standard airmail shipping and NZD$60 for tracked courier (2-6 working day delivery). We do not accept responsibility for parcels lost using standard post and will not provide refunds if this happens.

    Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.

  • Dispatching Orders

    All My Angel pendants are packaged in a Black Velvet Gift Box, and sent with a filling kit including polishing cloth, glue, funnel and instructions on how to fill the pendant.

    If pendants are ordered with a chain, the pendant will be put on the chain and secured to not fall off the chain.

    Orders placed before midday Monday to Friday (NZ Time) and not requiring engraving will be sent on the day or order, otherwise they will be sent the next business day.

  • Returns & Replacements

    We accept returns or replacements if the pendant selected is not suitable. The pendant must be unused and does not include engraved items! Refunds or Credit Notes may be given for returns of unused items in original condition returned within 14 days of delivery. Unwanted goods must be in a re-saleable condition. You must contact us if you wish to return a product. Unauthorised returns are not accepted. A returns handling fee of $5 per pendant will apply to all New Zealand based returns and a minimum of $15 for International returns. All returns are to be couriered to My Angel, 77 Acornia Close, Ohauiti, Tauranga 3112. We will refund on receipt of items. If you do not select to return via courier this is done so at your own risk.

    Items that cannot be returned / refunded

    • Any item that has been personalized.
    • Pendants or jewellery that has been filled.
    • Items that have been damaged or tampered with by the customer.
    • Shipping charges are not refundable unless a shipping error occurs on our behalf.
    • Items not returned within 14 days of delivery
    • Orders over 90 days old are non-returnable or refundable

  • Ordering

    You can send your order online any time of the day or night using the shopping cart. However, if you prefer, you can phone your order through on 022 187 1077 or contact us via email order@myangel.co.nz , or through our Contact Us Page. All goods must be fully paid for before dispatch - NO exceptions, sorry All transactions will be carried out in New Zealand dollars.

  • Payment, Pricing & Promotions

    We accept Credit card payment via Paypal - Paypal does not require account login, it is simply a secure means to accept credit card payments. You can pay on the My Angel website knowing your transaction is secure and safe through PayPal! When paying via Bank Transfer our account number is : ASB Bank, Tauranga Branch, Account Number 12-3492-0003841-00 . Please note : Items will not be shipped until payment is cleared. All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time.

  • Engraving Services

    We take care when personalising pendants with laser engraving. The customer does not have the option of where the engraving is placed by My Angel and their selected engraving provider takes all care to ensure reasonable placement.

    Please review your personalisation details before submitting your order. Check spelling and names / numbers carefully. You are welcome to contact our customer service team on 022 187 1077 if you have any questions about personalisation, alternatively you can email info@myangel.co.nz and a member of the team will get back to you.
    Please note that the usual returns policy does not apply for personalised pendants. Personalised products cannot be returned, unless there is a manufacturing fault or an incorrect pendant is sent (ie it is not what you ordered). We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.