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Need Help? Call or text on 022 187 1077

Our Guarantee

Our service is second to none

All My Angel pendants are packaged in a Black Velvet Gift Box, and sent promptly to you with a filling kit including polishing cloth, glue, funnel and instructions on how to fill the pendant.

We are a real New Zealand company

Buy with confidence from a New Zealand company that recognises that this purchase is a very special and emotional purchase. It is vrey important to us that you are happy with your purchase.

Free Shipping Nationwide

If in stock, orders placed before midday Monday to Friday (NZ Time) will be sent on the day or order, otherwise they will be sent the next business day.

Our Guarantee

We guarantee our products against defects in materials and manufacturing faults for a period of 6 months from the date of purchase. (unless defects are natural, as in the gemstones)

Definition of a fault - An unexpected deterioration in the product that will shorten the lifespan or performance of the product.

For goods that are deemed to be faulty we will:

Give you a Refund;

or

Replace or repair the goods

Refunds or Credit Notes

Refunds or Credit Notes: may be given for returns of unused items in original condition returned within 14 days of delivery. Unwanted goods must be in a re-saleable condition.  You must contact us if you wish to return a product.  Unauthorised returns are not accepted.

Replacements

Replacement: We will replace products that are deemed to be faulty as long as they were purchased within the last month.  In the case where we are out of stock on the item requiring replacement we will contact you to discuss options

  • We will require proof of the purchase date so keep your order number (in email).
  • All return postage costs are the responsibility of the customer

 

PLEASE NOTE:  On jewellery items we hold no responsibility if the thread has been forcefully tightened causing the ring to snap.  As stated in the instructions accompanying each pendant, they are made with a precision thread and only need to be firmly finger tightened to remain waterproof and secure.

NOTE ON ENGRAVING/PERSONALISING ITEMS:

We take care when personalising pendants with laser engraving. The customer does not have the option of where the engraving is placed by My Angel and their selected engraving provider takes all care to ensure reasonable placement.
Please review your personalisation details before submitting your order. Check spelling and names / numbers carefully. You are welcome to contact our customer service team on 022 187 1077 if you have any questions about personalisation, alternatively you can email info@myangel.co.nz and a member of the team will get back to you. Please note that the usual returns policy does not apply for personalised pendants. Personalised products cannot be returned, unless there is a manufacturing fault or an incorrect pendant is sent (ie it is not what you ordered). We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.


NOTE ON GEMSTONE ITEMS:

Gemstone are formed naturally over billions of years, therefore the colours inside natural gemstones are mixed and the surface texture is formed naturally and not always dead smooth.   Although most of our products are well machined leaving a smooth finish, occasionally when creating the shape out of the stone, naturally peices flake away or bumps are left.  Inside these natural treasures you may see natural cottons or ice cracks.   This is what we call imperfect beauty.  Just like the case of liking someone, if you like him or her, you've got to accept his or her imperfection because no one is perfect, let alone the gem formed billions of years ago.  Please understand the characteristics of the natural gem, that seldom do 2 look exactly alike - their beauty is how natural they are! 


Use:

We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.;


Disclaimer:

Every effort has been made to ensure the accuracy of the information contained in this website. My Angel, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.