Refunds and Replacements

We accept returns or replacements if the pendant selected is not suitable. The pendant must be unused and does not include engraved items! Refunds or Credit Notes may be given for returns of unused items in original condition returned within 14 days of delivery. Unwanted goods must be in a re-saleable condition. You must contact us if you wish to return a product. Unauthorised returns are not accepted. A returns handling fee of $5 per pendant will apply to all New Zealand based returns and a minimum of $15 for International returns. All returns are to be couriered to My Angel. We will refund on receipt of items. If you do not select to return via courier this is done so at your own risk.


Items that cannot be returned / refunded:

> Any item that has been personalized.
> Pendants or jewellery that has been filled.
> Items that have been damaged or tampered with by the customer.
> Shipping charges are not refundable unless a shipping error occurs on our behalf.
> Items not returned within 14 days of delivery
> Orders over 90 days old are non-returnable or refundable


Replacement: We will replace products that are deemed to be faulty as long as they were purchased within the last month.  In the case where we are out of stock on the item requiring replacement we will contact you to discuss options

  • We will require proof of the purchase date so keep your order number (in email).
  • All return postage costs are the responsibility of the customer


PLEASE NOTE:  On jewellery items we hold no responsibility if the thread has been forcefully tightened causing the ring to snap.  As stated in the instructions accompanying each pendant, they are made with a precision thread and only need to be firmly finger tightened to remain waterproof and secure.


We take care when personalising pendants with laser engraving. The customer does not have the option of where the engraving is placed by My Angel and their selected engraving provider takes all care to ensure reasonable placement.
Please review your personalisation details before submitting your order. Check spelling and names / numbers carefully. You are welcome to contact our customer service team on 022 187 1077 if you have any questions about personalisation, alternatively you can email and a member of the team will get back to you. Please note that the usual returns policy does not apply for personalised pendants. Personalised products cannot be returned, unless there is a manufacturing fault or an incorrect pendant is sent (ie it is not what you ordered). We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.


Browse our site and find the urn the is right for you. Our urns are hand crafted so may have minor paint variations or blemishes when looking up close. If when you receive your urn, you are not 100% happy simply return the urn and select another or a refund. Ordering online is often difficult, but for something as important as a cremation urn it is critical things are right for you, so we want to make things as easy as possible.

NZ WOOD URNS - these have their own terms and conditions created by the manufaturer of these products. Please see them here



We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.;


Every effort has been made to ensure the accuracy of the information contained in this website. My Angel, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.