Shopping with My Angel
- SHIPPING AND DELIVERY - shipping, dispatching orders, custom engraving dispatch
- PLACING AN ORDER WITH MY ANGEL - ordering, payments, engraving services, back orders
- RETURNS, REPLACEMENTS AND REFUNDS - our guarantee, change of mind, returns and refunds, urns
Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock or if custom engraving is selected. We do not guarantee supply of any item listed on the website. On the odd occasion your item is out of stock we will contact you personally with options.
We use New Zealand Post overnight courier service for shipping to deliver your order, so you can purchase with confidence.
My Angel offers FREE SHIPPING on pendant only orders over $150 when sent within NZ.
My Angel couriers to NZ residential, business and rural delivery (RD) addresses (not PO Box). Please note that rural delivery can take up to a week from time of dispatch. For time sensitive orders please contact us.
Freight costs quoted for delivery within New Zealand or Australia and selected other countries are automatically added to your online order at the checkout. We generally do not sell chains without pendants but on occasions customers decide after pendant order to purchase a chain to match, there is a $5 shipping charge on chain only orders. New Zealand orders under $150 or containing Urns, or Australian orders from our website do have a freight cost. These are:
New Zealand Delivery
- Pendant only orders under $150 - $5
- Pendant only orders over $150 - FREE SHIPPING
- Chain only orders - $5
- Tiny or Mini Urn Orders - FREE on orders over $150, otherwise $5
- Small Urn Orders (with or without Jewellery) - $12
- Large Urn Orders (with or without Jewellery) - $20
- Jewellery only orders (Not Tracked, No Insurance - 10-15 days delivery) - $35
- Jewellery only orders (Tracked Courier - 3-6 days delivery) - $45
- Express Courier (Tracked Courier - 1-5 days delivery) - $90
- Urns sent to Australia (Tracked Courier - 3-6 days delivery) - $80
If you feel the automatic freight calculation on the store is incorrect, please contact us.
International orders, other than Australia, will incur extra delivery charges, please enquire for a delivery quote.
We do not accept responsibility for parcels lost using standard post and will not provide refunds if this happens
* Please note that it is your responsibility to inform us if the delivery of your ordered goods are late, damaged or incorrect. Our contact details are found on the Contact Us Page.
Orders placed before 11am Monday to Friday (NZ Time) and not requiring engraving will be sent on the day or order. Orders placed after 11am will be sent the next business day.
My Angel uses overnight track and trace delivery service with NZ Post. You will be notified via email when your parcel has been collected from My Angel and when it is out for delivery with you. These emails will contain a tracking link for you to follow delivery of your parcel.
All My Angel pendants are packaged in a Black Velvet Gift Box, and each order is sent with a filling kit including polishing cloth, glue, toothpick and funnel, along with instructions on how to fill the pendant. If pendants are ordered with a chain, the pendant will be put on the chain and secured to not fall off the chain.
Brass and Aluminium Urns of all sizes ordered with My Angel will be dispatched next business day unless using backorder. Please allow up to 7 days for dispatch of NZ Natural Wood urns.
Custom Engraving Dispatch
My Angel outsources engraving to local professional engravers. Engraving is completed on a Tuesday. All orders with custom engraving will be fulfilled and sent on the following Wednesday (excluding public holiday periods).
PLACING AN ORDER WITH MY ANGEL
You can place your order online any time of the day or night. If you prefer you can phone your order through on 022 187 1077 (business hours) or contact us via email email@example.com , or through our Contact Us Page.
If you are having any trouble with our website or ordering, please do not hesitate to call us on 0221871077.
All goods must be fully paid for before dispatch.
All transactions will be carried out in New Zealand dollars.
Payment, Pricing & Promotions
We accept Credit Card, POLi and Afterpay Payments.
CREDIT CARD: We accept Credit card payment via Shopify Payments - it is a simple, secure means to accept credit card payments. You can pay on the My Angel website knowing your transaction is secure and safe through Shopify!
POLi: You may select to pay directly from your bank to ours via Poli Payments. This is a secure method to transfer money from your account to ours without getting wrong account numbers and your payment going astray. Please select POLi at checkout if you wish to pay this way.
BANK TRANSFER: When paying via Bank Transfer our account number is : ASB Bank, Tauranga Branch, Account Number 12-3492-0003841-00 . Please note : Items will not be shipped until payment is cleared.
AFTERPAY: You may select to use Afterpay as a means of layby. My Angel is not responsible for the Afterpay service or any implications of customers using this third party service. Your items are dispatched on order.
Please note : Items will not be shipped until payment is cleared. All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time.
To ensure the best professional service, My Angel outsources engraving to professional engravers. Our engraving is completed once a week on a Tuesday and shipped on Wednesday morning. Please account for this possible time delay when ordering. If you require an urgent engraving order, please contact us directly on 0221871077.
Care is taken when personalising items with laser engraving. The customer does not have the option of where the engraving is placed by My Angel and their selected engraving provider takes all care to ensure reasonable placement.
Please review your personalisation details before submitting your order. Check spelling and names / numbers carefully. We accept basic alphanumerical characters only (not emoji’s or images). If you order using an image (such as a heart, smiley face, cross, etc) it may not be engraved. You are welcome to contact our customer service team on 022 187 1077 if you have any questions about personalisation, alternatively you can email firstname.lastname@example.org and a member of the team will get back to you.
Please note that the usual returns policy does not apply for personalised items. Personalised products cannot be returned, unless there is a manufacturing fault or an incorrect item is sent (ie it is not what you ordered). We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.
We endeavour to keep our online shopping site as up to date as possible, however sometimes we cannot accurately forecast customer demand. In the event that you order a product that is not in stock, we will notify you by phone or email. With regards to payment, if you are paying by credit card, your payment will be refunded promptly if you cancel your backorder.
RETURNS, REPLACEMENTS AND REFUNDS
Buy with confidence from a New Zealand company that recognises that this purchase is a very special and emotional purchase. It is very important to us that you are happy with your purchase.
We will always do our best to work with you to solve any issues you have with your item
We guarantee our products against defects in materials and manufacturing faults for a period of 6 months from the date of purchase.
This may include things such as:
Most items we can repair so for goods that are deemed to be faulty we will first offer a repair, and if this is not satisfactory offer a refund or replacement.
- We will require proof of the purchase date so keep your order number (in email).
- All return postage costs are the responsibility of the customer
PLEASE NOTE: On jewellery items we hold no responsibility if the thread has been forcefully tightened causing the ring to snap. As stated in the instructions accompanying each pendant, they are made with a precision thread and only need to be firmly finger tightened to remain waterproof and secure.
As we have no control on the environment and nature on which items are used and treated, we do not offer guarantees on items over six months old, however we do care about our customers and are always willing to work with you to find a suitable solution should an issue occur. Please contact us if anything happens at any stage. We have successfully repaired jewellery that is many years old.
With regards to jewellery, please remember that no jewellery is indestructible. We advise regular checking and correct care to keep it looking its best. Please read more here.
Change of mind
We accept returns or replacements if the item selected is not suitable. Refunds will be given for returns of unused/unfilled items in original condition returned within 21 days of delivery. Unwanted goods must be in a re-saleable condition. You must contact us if you wish to return a product. Unauthorised returns are not accepted. A returns handling fee of $5 per item will apply to all New Zealand based returns and a minimum of $15 for International returns. All returns are to be couriered to My Angel. We will refund on receipt of items. If you do not select to return via courier this is done so at your own risk.
Items that cannot be returned, replaced or refunded:
Returns or Refunds on Custom Engraved Items:
Please note that the usual returns policy does not apply for personalised items. Personalised products cannot be returned, unless there is a manufacturing fault or an incorrect pendant is sent (ie it is not what you ordered). We reserve the right to refuse personalised orders at our discretion.
Note on Urns:
Our urns are hand crafted so may have minor paint variations or blemishes when looking up close. If when you receive your urn, you are not 100% happy simply return the urn and select another or a refund. Ordering online is often difficult, but for something as important as a cremation urn it is critical things are right for you, so we want to make things as easy as possible.
NZ WOOD URNS - these have their own terms and conditions and return/refund policy created by the manufacturer of these products. Please see them here
We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.
Every effort has been made to ensure the accuracy of the information contained in this website. My Angel, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.