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Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock or if custom engraving is selected. We do not guarantee supply of any item listed on the website. On the odd occasion your item is out of stock we will contact you personally with options. Custom engraving may take up to a week to complete.
We use CourierPost or New Zealand Post for shipping to deliver your order. My Angel has offers FREE SHIPPING (on pendant only orders within NZ) so you can purchase with confidence. My Angel couriers NZ residential, business and rural delivery (RD) addresses (not PO Box). Please note that rural delivery can take up to a week from time of dispatch. For time sensitive orders please contact us.
Freight costs quoted for delivery within New Zealand or Australia and selected other countries are automatically added to your online order at the checkout. New Zealand orders containing Urns, or Australian orders from our website do have a freight cost. These are:
International orders, other than Australia, may incur extra delivery charges, please enquire for a delivery quote.
We do not accept responsibility for parcels lost using standard post and will not provide refunds if this happens.
Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.
All My Angel pendants are packaged in a Black Velvet Gift Box, and each order is sent with a filling kit including polishing cloth, glue, toothpick and funnel, along with instructions on how to fill the pendant.
If pendants are ordered with a chain, the pendant will be put on the chain and secured to not fall off the chain.
Orders placed before 12pm Monday to Friday (NZ Time) and not requiring engraving will be sent on the day or order. Orders placed after midday will be sent the next business day. We aim to send orders with custom engraving within 5 business days.
We accept returns or replacements if the pendant selected is not suitable. The pendant must be unused and does not include engraved items! Refunds or Credit Notes may be given for returns of unused items in original condition returned within 14 days of delivery. Unwanted goods must be in a re-saleable condition. You must contact us if you wish to return a product. Unauthorised returns are not accepted. A returns handling fee of $5 per pendant will apply to all New Zealand based returns and a minimum of $15 for International returns. All returns are to be couriered to My Angel. We will refund on receipt of items. If you do not select to return via courier this is done so at your own risk.
Items that cannot be returned / refunded
You can send your order online any time of the day or night using the shopping cart. However, if you prefer, you can phone your order through on 022 187 1077 (Business hours) or contact us via email firstname.lastname@example.org , or through our Contact Us Page. All goods must be fully paid for before dispatch - NO exceptions, sorry.
All transactions will be carried out in New Zealand dollars.
We accept Credit card payment via a secure processor on Shopify. You can pay on the My Angel website knowing your transaction is secure and safe. We suggest paying using POLi if you wish to bank transfer, however our account number is : ASB Bank, Tauranga Branch, Account Number 12-3492-0003841-00 if you rather pay that way. Please note : Items will not be shipped until payment is cleared. All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time.
We take care when personalising pendants with laser engraving. The customer does not have the option of where the engraving is placed by My Angel and their selected engraving provider takes all care to ensure reasonable placement.
To ensure the best professional service, My Angel outsources engraving to professional engravers which can take up to 5 business days to complete before sending.
Please review your personalisation details before submitting your order. Check spelling and names / numbers carefully. You are welcome to contact our customer service team on 022 187 1077 if you have any questions about personalisation, alternatively you can email email@example.com and a member of the team will get back to you.
Please note that the usual returns policy does not apply for personalised pendants. Personalised products cannot be returned, unless there is a manufacturing fault or an incorrect pendant is sent (ie it is not what you ordered). We reserve the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.