FREE SHIPPING NATIONWIDE ON PENDANT ONLY ORDERS!!

 

All My Angel pendants are packaged in a
Black Velvet Gift Box,
and sent with a filling kit including polishing cloth, glue and toothpicks, funnel 
and instructions on how to fill the pendant.

 

If pendants are ordered with a chain, the pendant will be put on the chain and secured to not fall off the chain.

Couriered on the day of purchase

Orders placed before 12.00pm Monday to Friday (NZ Time) will be sent on the day or order, otherwise they will be sent the next business day.

 

Terms & Conditions - Policies

Unless otherwise agreed, our products are supplied on the following terms:

 

Ordering

You can place your order online any time of the day or night using the shopping cart. However, if you prefer, you can phone your order through on 022 187 1077 or contact us via email order@myangel.co.nz , or through our contact page.

All goods must be fully paid for before dispatch - NO exceptions, sorry.

All transactions will be carried out in New Zealand dollars. 


Payment

CREDIT CARD: We accept Credit card payment via Shopify Payments - it is a simple, secure means to accept credit card payments.  You can pay on the My Angel website knowing your transaction is secure and safe through Shopify!  

POLi: You may select to pay directly from your bank to ours via Poli Payments. This is a secure method to transfer money from your account to ours without getting wrong account numbers and your payment going astray. Please select POLi at checkout if you wish to pay this way.

BANK TRANSFER: When paying via Bank Transfer our account number is : ASB Bank, Tauranga Branch, Account Number 12-3492-0003841-00 . Please note : Items will not be shipped until payment is cleared. 

 

Price

All prices are in New Zealand dollars and include GST. We reserve the right to vary our prices from time to time. 



Delivery and Freight Charges

Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock.  We do not guarantee supply of any item listed on the website.  On the odd occasion your item is out of stock we will contact you personally with options.

We use New Zealand Couriers or New Zealand Post for shipping to deliver your order.  My Angel has offers FREE SHIPPING (on pendant only orders within NZ) so you can purchase with confidence.  My Angel does courier to rural delivers (RD) addresses. 

New Zealand orders containing Urns, or Australian orders from our website do have a freight cost. This is calculated at checkout.

International orders, other than Australia, may incur extra delivery charges, please enquire for a delivery quote. 

Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.

Back Orders

We endeavour to keep our online shopping site as up to date as possible, however, sometimes we cannot accurately forecast customer demand. In the event that you order a product that is not in stock, we will notify you by phone or email. With regards to payment, if you are paying by credit card, your payment will be refunded promptly if you cancel your backorder.

 

Our Guarantee.

We guarantee our products against defects in materials and manufacturing faults for a period of 6 months from the date of purchase. (unless defects are natural, as in the gemstones)

Definition of a fault - An unexpected deterioration in the product that will shorten the lifespan or performance of the product.

For goods that are deemed to be faulty we will:

Give you a Refund;

or

Replace or repair the goods;

Refunds or Credit Notes: These may be given for returns of unused items in original condition returned within 30 days of purchase. Unwanted goods must be in a re-saleable condition.  You must contact us if you wish to return a product.  Unauthorised returns are not accepted.

Replacement: We will replace products that are deemed to be faulty as long as they were purchased within the last month.  In the case where we are out of stock on the item requiring replacement we will contact you to discuss options.

**We will require proof of the purchase date so keep your order number (in email).**

***All return postage costs are the responsibility of the customer***

 

PLEASE NOTE:  On jewellery items we hold no responsibility if the thread has been forcefully tightened causing the ring to snap.  As stated in the instructions accompanying each pendant, they are made with a precision thread and only need to be firmly finger tightened to remain waterproof and secure.

 

NOTE ON URNS:

Our urns are hand crafted so may have minor paint variations or blemishes when looking up close. If when you receive your urn, you are not 100% happy simply return the urn and select another or a refund. Ordering online is often difficult, but for something as important as a cremation urn it is critical things are right for you, so we want to make things as easy as possible.


Use

We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.

Disclaimer

Every effort has been made to ensure the accuracy of the information contained in this website. My Angel, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.