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Please read below the special terms & conditions of the woodern urns. All other items on the My Angel website are covered under the terms and conditions located here.
The woodern urns are created from a natural product and therefore markings and grain may differ from the urn shown on the site. Please account for this when recieving your urn. All the urns on the NZ Native Wood collection are hand crafted in New Zealand by a skilled kiwi craftsman.
My Angel cannot guarantee supply of the urn you have ordered. Because we are purchasing these unique NZ Wood Urns from a third party craftsman and each item is uniquely created we cannot guarantee supply of the item you ordered. If we are supplying something similar, we will endeavour to send you photographs first for approval before dispatching. If by chance the craftsman cannot supply due to wood issues, we will refund your money.
The woodern urns in a soft, cloth bag, set within light wood shavings. The outer packaging is a secure, cardboard courier box. Please note: When determining the size of the Remembrance Urn you will need, be aware that approximately 30kg of body weight creates 1 litre of ash.
All product will be shipped within 7 working days of receipt of order.
All product is shipped by tracked courier via NZ Couriers
Returns will only be accepted for items broken in transit.
Returns will not be accepted for variations in wood grain, natural wood form or marks resulting from the hand-crafted process.
If your item is broken in transit please contact us within 3 days of receiving the item.
We will forward you the return process to follow.
My Angel is not liable for the loss of items being returned.
My Angel is not responsible for determing if an item can be returned or not. On receipt of the returned item we will forward it to the manufacturer to assess it to ensure it meets their criteria for replacement. If the item meets the criteria for replacement, a new item will be despatched with despatch costs covered.
No cash refunds will be given on NZ wood urns.