Wood Urn T&C’s

 

TERMS AND CONDITIONS FOR THE NZ WOODERN URN RANGE ONLY

Please read below the special terms & conditions of the woodern urns. All other items on the My Angel website are covered under the terms and conditions located here.

 

Items Ordered

The woodern urns are created from a natural product and therefore markings and grain may differ from the urn shown on the site. Please account for this when recieving your urn. All the urns on the NZ Native Wood collection are hand crafted in New Zealand by a skilled kiwi craftsman.  

My Angel cannot guarantee supply of the urn you have ordered.  Because we are purchasing these unique NZ Wood Urns from a third party craftsman and each item is uniquely created we cannot guarantee supply of the item you ordered. If we are supplying something similar, we will endeavour to send you photographs first for approval before dispatching. If by chance the craftsman cannot supply due to wood issues, we will refund your money.

 

Packaging

The woodern urns in a soft, cloth bag. The outer packaging is a secure, cardboard courier box.  Please note: When determining the size of the remembrance urn you will need, be aware that approximately 30kg of body weight creates 1 litre of ash. 

 

  Wood urn packaging

 

Shipping

All product will be shipped within 7 working days of receipt of order.

All product is shipped by tracked courier via NZ Couriers

 

Returns

Returns will only be accepted for items broken in transit.

Returns will not be accepted for variations in wood grain, natural wood form or marks resulting from the hand-crafted process.

If your item is broken in transit please contact us within 3 days of receiving the item.
We will forward you the return process to follow.

My Angel is not liable for the loss of items being returned. 

My Angel is not responsible for determing if an item can be returned or not. On receipt of information, images or the returned item we will forward it to the manufacturer to assess it to ensure it meets their criteria for replacement.  If the item meets the criteria for replacement, a new item will be despatched with despatch costs covered. Repair will be the first option if possible. Items will not be replaced or repaired if care instructions are not followed.

No cash refunds will be given on NZ wood urns.

 

Maintenance of your Natural Wood Urn

With the proper care your wooden urn can stay looking beautiful for years. Please read the information below to help maintain the beauty of your urn.

Wooden urns tend to be extremely durable when it comes to things like falls but they can still be damaged. Two elements that can do the most damage to your wooden urn are moisture and direct sunlight. Each of these elements, over time, can lead to your wooden urn being warped or have the wood crack.

To ensure this does not happen, put the ashes in a plastic bag inside your urn and make sure you don’t place your wooden urn in a room with a lot of moisture or humidity. Also, if placed in a sunny room, make sure it is out of the direct sunlight.

Cleaning is easy. Simply use a soft dry cloth and wipe away any dust. For a deeper clean, take the soft cloth and use a furniture spray that is especially for wood and wipe down the outside of the urn.

To care for you wooden urn please:

  • Keep it out of direct sunlight: Sunlight can cause the wood to fade and crack.
  • Clean with a soft, dry cloth: Use this to wipe down the urn every couple of weeks to remove dust.
  • Avoid water and harsh chemicals: These can damage the wood.
  • Polish the urn: Use a furniture polish that’s suitable for the type of wood. Apply the polish with a soft cloth, following the grain of the wood.
  • Avoid scratches: Keep the urn away from sharp objects.
  • Keep away from moisture: Avoid rooms with high humidity such as bathrooms and kitchens.
  • Put the ashes in a plastic bag: To help avoid cracking, putting the ashes in a plastic bag before putting in the urn will help avoid collecting moisture and removing moisture from the urn.