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Frequently Asked Questions

How long does shipping take?
All pendants are in stock and are usually shipping the following business day. For New Zealand orders, our courier picks up around midday so if you place your order in the morning on weekdays, chances are it will be couriered that day! Rural Delivery can take a few days extra. Australian orders are sent NZ Post and can take up to 20 days for delivery. We do have a courier option for 7 day delivery. All information on our shipping can be found here

How much do you charge for shipping?
We offer FREE Shipping on all retail orders. NZ urban addresses are delivered via tracked courier. NZ Rural Delivery are sent via NZ Post. Australia Free Shipping is sent via NZ Post (not tracked or insured). Australia tracked shipping with 7 day delivery is NZ$35. More information on shipping times and prices are here

How do the pendants work? Do we send the ashes to you so you can create a pendant?
Please do not send us ashes. All pendants have a small cavity which you are able to fill with ashes yourself. Each pendant opens (generally at the top) to a small cylindrical cavity where you place some ashes. You can the close the pendant, securely holding the ashes inside. For more information on filling

What are your pendants made of?
All our pendants are made from surgical stainless steel. Gold pendants are stainless steel with Gold Vermeil. Stainless steel pendants look like sterling silver but are harder wearing and are great to wear if you suffer from allergies. We have had very little issues with our pendants, had no complaints of gold wearing off, and we are prepared to stand by them, so you can buy with confidence.

What are your chains made of?
Same as our pendants, all our chains are stainless steel or stainless steel with gold vermeil.

Which pendants hold ashes?
All our pendants hold a nominal amount of ashes. Cylinders and bullets hold more than hearts due to their style. All pendants hold between a couple of good pinches and about half a teaspoon of ashes, depending on the style. We have over 300 different cremation jewellery pendants for you to select from!

What comes with the pendant?
Pendants as sold as pendant only, so you can add your own chain. We offer a range of chains that match the pendant when ordering as an optional extra. Each pendant comes with the pendant in a jewellery case, a filling kit so you can fill the pendant yourself. The filling kit includes instructions on how to fill, a polishing cloth, small funnel, tweezers, glue and tooth picks. For pendants that require a screwdriver to open, we also include this in the filling kit.

How do I fill the pendant?
All pendants are able to be filled yourself. The process is very simple but may be emotional for some. Simply put, you open the pendant, add ashes using the tools provided in the filling kit, and close again. More information on filling is available here